Last week – At MPH enquiries counter, I asked for a particular book. I had title, author and publisher. Did all this information help the staff at MPH? Hell! NO! He took 15 minutes to search for it. Only to tell me they don’t have it. That’s it. No offer to help me order it. NADA!
Today – At same MPH enquiries counter. I asked for another book. Again, I had the title, author and publisher. This time, it took them 30 seconds to find the book. Not too bad. Then the customer service assistant looks up at me, and says, “No stock”. And looks away. His expression is just screaming out – “please don’t ask me anything else, please, please, just go away! I am an incompetent idiot, so pleassssseeeee don’t ask me anything”. With much hope, I ask, “When is the new stock arriving?”.* He blinks at me, and says, “No. No more.” And looks away again.
Cheerily, I reply – “Thank you for being most helpful then”.
MPH assistant – stares at me, and blinks again.
Ain’t he just absolutely charming?
* I would imagine they would be bringing in new stocks of this particular book, seeing that they SOLD OUT the first time!